Frequently Asked Questions:
What type of payments do you accept?
I accept Paypal, and all major credit and debit cards.
Can I request a custom order?
Of course! Please contact me.
How long will it take for you to make and ship my order?
It takes me about 1-3 days to make the order, and then USPS shipping takes about 2-5 days. You will receive an email notification when your order has shipped.
Do you ship internationally?
Yes, international buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. First Class International shipping takes anywhere between 2-10 weeks for your order to arrive.
I am local, can I pick up my order to save on shipping?
If you would like to pick up your order at the Long Gate Shopping Plaza in Ellicott City, MD please type in coupon code LOCALPICKUP at the checkout and there will be no shipping cost applied. Then I will contact you when your order is ready for pickup.
I need an order ASAP, would you be able to do that for me?
Yes, just let me know at the checkout and I will get started on it ASAP and send it Priority mail.
Can I request a different yarn?
Yes I love to work with all types of yarn, just let me know at the checkout.
What is your refund and exchange policy?
If you would like to cancel an order, please let me know within 24 hours of purchase and I will send a refund to your account. I do not accept returns or exchanges for sanitary reasons.
You will also find Knitting Heidi: